ServiceNow is one of the cloud-based workflow used in the automation platform. It enables enterprises to improve their operational efficiencies by automating and streamlining routine work tasks.
ServiceNow has rooted in IT service management. It has become an enterprise service management platform for companies, to unite all business functions related to HR, security, customer service and many more. It is one of the rare software that gives a fast return on investment and continues to deliver more as the organization gets expanded.
ServiceNow is very valuable and now in demand. Organizations are using ServiceNow in many ways than before. With proper training and certification, you are going to become a master in ServiceNow capabilities. You will get to experience real hands-on helping to meet your goals. Micro certifications are smaller certifications that target specialty topics or products.
Benefits of Micro certifications
ServiceNow certifications are critical among the US and experts should get updated with the current ideas. Let’s see the benefits of hiring ServiceNow certified:
- It helps to maintain programs and makes sure the staff is utilizing current trends. At the same time staff get practice in how to approach the customers about new updates.
- With each release, there are exams to give properly certified professionals.
- Experts get lots of bright ideas with each release and undergo maintenance activity with every release.
Here are some of the top certifications that are going to help you:
Virtual Agent
Virtual Agent or VA exam certifies you with essential skill and knowledge that contributes to the configuration of application, implementation, administration and maintenance of the virtual agent application.
To take this ServiceNow VA micro certification, you have to go through a 60 minutes long exam consisting of 14 tasks approximately. For each task, you have to complete assignments available in the task and validate them.
The simulator of assessment allows you to get the knowledge of reading a scenario, doing work and meet the set of requirements based on those scenarios and verify the work is done properly or not.
Requirements
- ServiceNow Virtual Agent new users and Natural Language Understanding NLU
- ServiceNow customers, employees and partners
- Anyone interested in VA certification
Performance Analytics
The ServiceNow performance analytics micro certification certifies with essential skills and knowledge towards configuration, implementation and maintenance of the application. This certification exam shows the audience, purpose, exam content coverage, testing options, test framework and prerequisites. This ServiceNow platform is great to deliver insight into the performance of employees. Hiring managers can able to recognize your skills with this certification.
HR Integrations
The ServiceNow HR Integrations micro certification gives essential skills and knowledge to configure HR integration. It is a platform that supports third-party integrations. This course is for
- ServiceNow integrations new users and HR service delivery
- ServiceNow HR admins, administrators and implementers
- Customers, employees and partners
- Interested people to set up and configure HR integrations
An assessment simulator of micro-certification will allow checking the knowledge of test takers by reading a scenario and do the work to meet the set of requirements based on the scenario and verify the work is done efficiently.