Every IT sector aims at achieving maximum efficiency, but it is not that easy. They face lots of roadblocks during the journey. Legacy systems are there which slow down everything. ServiceNow is a unique cloud-based platform that focuses on organizational processes and delivers a consistent customer like experience. This is a comprehensive development area where you can build, test, and do the implementation of applications. It provides automated workflows against cases like operation management, case management and services management.
ServiceNow Platform An easy to use application
In many big companies, finding a communication channel for getting in touch with other departments can be a difficult task. People still need to connect with other departments like facility, HR, IT, Legal, Procurement and more to ensure that they do their work successfully. Therefore ServiceNow platform is required to create a better experience for employees and customers by helping them to quickly and easily find the information they need.
ServiceNow platform is used for digitizing and automated and cross-department workflows. Replaces unstructured work patterns with interesting workflow automation. This enables everyone from a professional coder to no coding person to do digitize and workflow like the mobile first application.
It creates out-of-the-box, secured workflow applications, customer services, human resources, AI-powered knowledge, streamlined works and measures and optimize the business processes.
Reporting
There is one important thing, you can improve only if you measure. An iterative process is to deliver great experiences when you have the right amount of data at the disposal. You can apply different measurement techniques by collecting data concerning any aspect of the digital experience. Like for service portals, you can track movements of mouse and eyeballs, clicks or drop-offs. Also you can measure the correct usage of features and with machine learning can make sure all the service requests will end up at the correct department or agent.
Workflow
Just think about a day of office or production facility. How much time does it take for people to fill in and wait for decisions or answers that involve approvals, tickets, events or requests? Such things can be easily automated or streamlined into the workflow. It eliminates repetitive and tedious work while achieving better outcomes too. There will be automated routine actions that raise productivity and IT satisfaction. Incident resolution can speed up with machine learning and build on visibility and transparency by helping to improve the service offering.
Some of the examples to show how easy is it to create digital workflows using ServiceNow:
- With codeless flow components, end to end workflows can be built
- Easy to create new bespoke components
- Link end users can use system records in a better user experience
ServiceNow certification offers more than 25 courses, however, it focuses mainly on administration, development and implementation. People who want to get started in the ServiceNow world can do this certification. It generally focuses on most of the common ones over general subjects other than any specific application. The course will give a proper career path in the ServiceNow platform.